Valencia Launches New Health Care Humanization Plan for 2025-2028
Valencia's new health care humanization plan aims to enhance patient-centered care from 2025 to 2028.
Key Points
- • Launch of the Plan of Humanization of Health Care by the Valencian Health System.
- • Focus on improving patient experience and communication in healthcare.
- • Strategies include reduced waiting times and enhanced mental health support.
- • Training for healthcare professionals on empathetic communication is a key component.
On August 26, 2025, the Valencian Health System unveiled its comprehensive "Plan of Humanization of Health Care" set to reshape patient experiences from 2025 to 2028. This initiative aims to improve the quality of care, emphasizing a more compassionate and patient-centered approach in health services.
Key strategies of the plan include the enhancement of communication between health professionals and patients, reduction of waiting times, and a stronger focus on mental health support. The plan is a response to growing demands for more humane treatment within the public health system and stresses the importance of viewing patients as individuals rather than mere cases.
The initiative also proposes training for healthcare professionals on empathetic communication and the introduction of protocols to ensure patient needs are prioritized. Health authorities expressed that the new framework reflects a commitment to not only treating illnesses but also caring for the person behind the illness.
With this plan, the Valencian Health System aims to set a model for patient care in Spain, promoting practices that ensure dignity, respect, and comfort for all patients across the healthcare network.